Company Description Okaya & Co.

India

Pvt. Ltd. is a wholly owned subsidiary of Okaya & Co. Ltd. Japan, one of Japan’s longest established and publicly held trading houses with over 350 years of history. Backed by a global group workforce of approximately 5,100 employees, Okaya operates through subsidiaries, satellite offices, and joint ventures worldwide.

Established in 2007 and headquartered in New Delhi, Okaya India supplies steel, industrial materials, machinery, plastic resins, and parts to the Indian automobile sector, including OEMs and Tier I/II suppliers. With more than 13 years of presence in the Indian industrial market, Okaya India is recognized for its strong human resources and reliable supplier network, offering growth opportunities in a professional, international business environment.

Role Description The Assistant Service Manager is a full-time, on-site role based in Gurugram, responsible for supporting the management and coordination of after-sales and service operations for industrial and automotive sector clients. This position involves overseeing service requests, scheduling and tracking service activities, and ensuring timely resolution of customer issues in alignment with company standards. The role includes maintaining service documentation, preparing reports, and assisting with performance monitoring and continuous improvement initiatives.

The Assistant Service

Manager collaborates with internal teams, suppliers, and customers to address technical and operational concerns,



supports compliance with safety and quality guidelines, and contributes to customer satisfaction and retention. The role may also involve supporting training initiatives, helping implement current service processes, and providing regular updates to senior management.

Qualifications

- Candidates should possess strong service operations and customer support skills, including handling service requests, coordinating schedules, and managing follow-ups.
- Candidates should possess skills in documentation, reporting, and basic data analysis to track service performance and support decision-making.
- Candidates should possess communication and interpersonal skills to work effectively with customers, suppliers, and internal cross-functional teams.
- Candidates should possess basic understanding of industrial or automotive materials, machinery, and related service processes, or be willing to learn.
- Candidates should possess organizational and time-management skills to prioritize tasks, meet deadlines, and handle multiple service assignments.
- Relevant experience in service coordination, after-sales support, or operations in manufacturing, trading, or automotive industries is beneficial.
- A diploma or bachelor’s degree in engineering, business, or a related discipline is preferred; equivalent practical experience will also be considered.
- Working knowledge of MS Office and common business software, along with the ability to maintain accurate electronic records, is advantageous.

📌 Assistant Service Manager (Gurugram)
🏢 OKAYA u0026 CO. INDIA PRIVATE
📍 Gurugram