Responsibilities &

- Key Deliverables

1. Responsible for Field/internal Customer Quality of Aggregate &
- Driveline.

- Handling field/warranty complaints, one of field concern, early mileage failure &

- PDI Concern.

- Field failure parts tracking & analysis in coordination with Product stakeholders for RCA & actions, effective interaction with internal customers/dealers

- Warranty data analysis, monitoring & initiate proactive actions for complaint reduction.

- Handly independently critical field issues & closure.

- Ensure timely closure of field failures with structured problem solving approach (QC story/G8D).

- Conduct Product &

- Process Audits of Assembly &
- Machine shop.

- Responsible for all field concerns related CTQ audit, vehicle plant audits &

- Dock Audit of RFD aggregates.

- Supplier visits for failure parts Root cause analysis & verify the controls.

- Effective monitoring/tracking & interpretation of MIS / reports





- Conduct product audits (Global Demerit Audit of Aggregates as per plan for existing & upcoming launch model with ensuring on time NC closure, Outgoing Quality audit of RFD products/gears).

- Frequent visits on Dealerships for critical issues diagnostic &

- Trouble shooting.

- Co-ordinate Product Deviation & closure tracking.

- Prepare presentation for Repair Orders, MIS &

- Tracking sheet for Senior Management review.

- Attend ECN changes meeting & validate the effectiveness in GD audit.

- Actively involve in Current projects & ensure all open clearance in each phase.

- Regular dealer connect for customer requirements understanding & closure

Preferred Industries

Automobile

Education Qualification

Bachelors of Technology in Mechanical

- Bachelor of Engineering

General Experience

If BE 3 to 5 yrs

System Generated Core Skills

7 QC ToolsAnalytical ThinkingMicrosoft OfficePeople ManagementPresentation SkillsTeam Building

System Generated Secondary Skills

Communication SkillsConsumer FocusLeadership Skills

📌 Assistant Manager-MQA Aggregates (Chakan)
🏢 Mahindra u0026 Mahindra
📍 Chakan