Process Lead – Manufacturing IT | Chennai
We are looking for an experienced Application Process Lead to drive application lifecycle management, process excellence and continuous improvement within a manufacturing environment .
Role: Process Lead
Designation: Assistant Manager / Manager
Location: Chennai
Experience: 5–7 Years
Department: IT
Education: BE / B.Tech
Key Requirements
- Strong experience in Manufacturing IT / Manufacturing Applications
- End-to-end Incident, Problem, Change & Release Management
- Solid understanding of ITIL processes
- Experience in ERP applications
- Exposure to Industry 4.0 / Smart Manufacturing
- Application support & delivery process improvement
- Experience managing L1/L2/L3 application support
- RCA / Problem Management and recurring incident reduction
- SLA & KPI management
- Application performance, availability & reliability monitoring
- Stakeholder management across Business & IT
- Exposure to ServiceNow / Remedy / Jira or similar ticketing tools
- Understanding of Web, Cloud & API-based enterprise architectures
- Basic knowledge of Databases & Integration technologies
- Experience with automation / process optimization
Preferred Industry: IT Services / Medical Devices / Life Sciences
Certifications: Lean / Kanban / Six Sigma
Languages: English, Hindi & Tamil
Team: 3–5 consultants
If you have hands-on experience in Manufacturing Applications + ITIL + Application Support/Process Management , we would like to hear from you.
? Share your updated CV with relevant experience and current CTC / expected CTC / notice period to
[email protected]
📌 Application Process Lead (Chennai)
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