Job Role: EUC Engineer
Job Location: Hyderabad
Work Mode: (WFO)

Experience: 9+ Years

Role Overview
We are seeking a skilled and customer-focused EUC Engineer to support and manage end-user computing environments.
The ideal candidate will be responsible for delivering IT support, managing endpoint devices, troubleshooting issues, and ensuring a seamless user experience across hardware, software, and enterprise systems.

Key Responsibilities
Provide L1/L2/L3 support for end-user devices including desktops, laptops, mobiles, and peripherals
Diagnose and resolve hardware, software, OS, and network-related issues
Manage and maintain Windows / macOS environments
Handle Active Directory (AD), Azure AD, Group Policy (GPO) administration
Support Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) issues
Perform software installations, upgrades, and patch management
Manage endpoint security tools such as antivirus, BitLocker, endpoint protection
Support and troubleshoot VPN, remote access, and Citrix/VDI environments
Handle user onboarding/offboarding, device provisioning,



and asset management
Utilize ITSM tools (ServiceNow, Remedy, etc.) for incident, problem, and change management
Ensure SLA compliance and deliver high-quality customer service
Document procedures, troubleshooting steps, and knowledge base articles
Collaborate with network, security, and infrastructure teams for issue resolution

Required Skills & Qualifications
Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)
7+ years of experience in End User Computing / Desktop Support
Strong knowledge of:
Windows 10/11 and macOS
Microsoft 365 and Office applications
Active Directory and user account management
Networking basics (DNS, DHCP, TCP/IP)
Experience with endpoint management tools:
Microsoft Intune / SCCM / Autopilot
Good understanding of ITIL processes
Experience with remote support tools
Excellent troubleshooting and problem-solving skills
Robust communication and custom

📌 EUC Engineer (Hyderabad)
🏢 Tekskills
📍 Hyderabad