Job Description About Dover:
nDover is a diversified global manufacturer with annual revenue of over $7 billion. We deliver innovative equipment and components, specialty systems, consumable supplies, software and digital solutions, and support services through five operating segments: Engineered Products, Fueling Solutions, Imaging & Identification, Pumps & Process Solutions and Refrigeration & Food Equipment. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach for over 60 years, our team of approximately 24,000 employees takes an ownership mindset, collaborating with customers to redefine what's possible.
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n Position: Technical Support Engineer
n Experience: 5-8 Years
n Education: B.E
n Location: Bangalore
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n Roles & Responsibilities:
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- Diagnose, isolate and/or resolve Level 2 technical software and Infrastructure issuesn
- Problem diagnosis, root cause analysis (work with product development team) & corrective actionn
- Handle requests presented from any customer,



partner or site worldwiden
- Respond to email requests received, in accordance with service level agreements, SOPs and performance metricsn
- Generate Out of Production notificationsn
- Perform all required tasks in a timely, qualified manner and within service level objectivesn
- Provide responsive and effective solutionsn
- Provide recommendations for process improvementn

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n Must have skills:
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- The ideal candidate will have a degree in Computer Science or Electrical Engineering, and/or a minimum 3 years experience in providing customer/technical support.n
- Must have in-depth knowledge of various Microsoft Windows Operating systemsn
- Experience in Microsoft Azure and AWS cloud Infrastructure.n
- Experience in providing contact center support – Email through Ticketing system like Zendesk, Salesforce etc.n
- Experience in Deployment, Troubleshooting SaaS Application, logging and

📌 Technical Support Engineer (Bengaluru)
🏢 Dover India
📍 Bengaluru