Job Description EXL Digital
nEXL Digital leverages the core power of domain expertise as the fulcrum and infuse it with levers that include Artificial Intelligence/Agentic AI, Analytics, Automation & Robotics, and Next Gen Solutions to drive digital transformation by reimagining customer journeys and enabling agile and intelligent operations to improve revenue growth and profitability of our clients.
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nEssential Functions
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- Leading various phases throughout digital projects from the strategy and planning mode, through to design/delivery mode and finally run moden
- Responsible for Diagnostic to Solution Proposal creation for Digital projectsn
- Responsible for maintaining Governance and reporting on projects to Business units, Leadership, clientsn
- Successfully collaborate with core and extended teams across the enterprise for deployment of Digital Solutions by internal and client showcasing and articulating the business case and value propositionn
- Providing transformation solutions and roadmaps for current deals / pursuitsn
- Contribution of creation of showcase content,
though leadership white papers, collateralsn
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nPrimary Internal Interactions
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- Client Leadership teamn
- Business and Account Leadershipn
- Data Science Teamsn
- Analyticsn
- Products and Platformsn
- Quality & Process Excellencen
- Operations SME’s & Supervisorsn
- RFXand deal teamn
- Client Management teamn
- Other enabling functions on need basisn
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nSkills
nTechnical Skills
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- Developing Automation Strategy and digital Roadmap including AI/ML led solutions, Intelligent Automation and workflowsn
- Manage solution design, development and improvement processes ensuring they are well maintained and communicatedn
- Excellent working knowledge of MS Office – MS Excel, Power Point, Word Doc, Outlookn
- Proficient with MS-VISIO for flowcharting/process mapping softwaren
- Experience of packaging and showcasing capabilities and solutionsn