Summary:
The HR Helpdesk Senior Associate (Functional) plays a critical role in building, expanding, and maturing the firm’s Oracle HCM Helpdesk and Case Management capabilities. This role will be responsible for both day-to-day support and on designing scalable service models, enhancing Oracle
HCM functionality, and enabling consistent, high-quality employee support experiences across the organization.
As a functional contributor within the HRIS team, this role partners closely with People & Community (HR), HR COEs, and HRIS technical teams to define future-state Helpdesk capabilities, optimize Oracle HCM configurations, and support continuous improvement aligned with business needs and system roadmap priorities.

Responsibilities:
The Associate will be responsible for developing and maintaining operational processes and dashboards that support GTM initiatives. This includes working with cross-functional stakeholders to understand requirements, build solutions, and iterate based on feedback.
Oracle HCM Helpdesk Capability Build-Out




- Serve in a functional support role in the design, expansion, and optimization of Oracle HCM Helpdesk and Case Management capabilities
- Support the definition of future-state Helpdesk operating models, including intake design, case categorization, routing logic, escalation paths, and service standards
- Partner with HRIS and HR stakeholders to identify opportunities to expand Oracle HCM Helpdesk functionality to support additional HR use cases and COEs
- Contribute to the rollout of recent Helpdesk features, workflows, and employee support capabilities

Advanced Functional Support & Enablement
- Provide Tier 2 functional support for complex Oracle HCM Helpdesk cases while ensuring learnings are fed back into system and process improvements
- Analyze recurring case themes to inform configuration changes, guided help enhancements, or upstream process redesign
- Translate business needs into functional requirements, use cases, and user stori

📌 Senior Associate (Bengaluru)
🏢 Grant Thornton INDUS
📍 Bengaluru