Overview:
TekWissen is a global workforce management provider throughout India and many other countries in the world. The below job opportunity is to one of our clients who is a part of a trusted global innovator of IT and business services headquartered in Tokyo. We help clients transform through consulting, industry solutions, business process services, IT modernization and managed services. This client enables us to move confidently into the digital future. This client committed to Long Term success and combine global reach with local client attention to serve them in over 50 Countries.
Position: Messaging Services Senior Specialist
Location: Bangalore/Noida
Work Type: Hybrid
Job Type: Full Time
Job Description:
- Messaging Services Advisor applies a wide application of theories, concepts, and principles in identifying customer needs and managing and supporting systems.
- Performs complex issue analysis and may perform SME role on accounts.
- Providing steady state support to the messaging infrastructure, handling on-call support responsibilities, handling escalations,
critical issues, upgrade and maintenance activities, mentoring team members and other day-to-day support operations.
- Expert on Messaging technologies-SharePoint on-prem servers and SharePoint Online
Job Description:
- Provides deep subject matter expertise, advice and program delivery.
- Support steady state operations-Flexible working in shifts or US business hours for all required work done and during weekends.
- Contributes to the development of recent techniques and plans within area of expertise.Thorough understanding and management of customer business needs and expectations.
- Provide support on day-to-day operations in managing the email and collaboration services
- Works on abstract and complex problems requiring evaluation of intangible variables.
- Integrates trends, data and information into plans, deliverables and recommendations.
- Develops innovative and creative output based on in