We’re Hiring: Application Support Lead

Location: Kashipur, Uttarakhand
Experience: 8–12 Years
Work Mode: 6 Days Work From Office
Qualification: B.Tech / Bachelor’s in IT or related field

About the Role
We are looking for an experienced Application Support Lead to ensure the smooth functioning of enterprise IT applications in a paper manufacturing environment.

The role will focus on SAP/Application Support, issue resolution, system maintenance, AI/data analysis, change & release management, and continuous process improvement.

Key Responsibilities
Provide L1/L2 support for SAP modules and other enterprise applications
Troubleshoot and resolve user issues while minimizing application downtime
Escalate complex issues to development teams or external vendors
Support data preparation and AI-driven modeling initiatives
Analyze data to generate actionable insights for automation and decision-making
Monitor application performance, stability, and reliability
Manage routine maintenance, updates, patches, and backups
Conduct user training and maintain user manuals and knowledge-base documentation




Support system upgrades, enhancements, testing, deployment, and rollout
Coordinate with business and technical teams for effective change management
Translate business requirements into technical specifications
Identify opportunities for application and process improvements

️ Required Skills
⚫Technical Skills:
▪️SAP & Enterprise Application Support
▪️Application Troubleshooting & System Maintenance
▪️Basic Understanding of AI / Data Analysis

⚫System Integration
▪️Change & Release Management
▪️Documentation & Reporting

⚫Behavioral Skills:
▪️Solid Problem-Solving & Analytical Thinking
▪️Stakeholder Management
▪️Communication & Collaboration
▪️Ownership & Adaptability
▪️Attention to Detail

Ideal Candidate
✔️ B.Tech / Bachelor’s degree in IT or a related field
✔️ 8–12 years of experience in SAP/Application Support
✔️ Strong experience in troubleshooting and enterprise application

📌 Application Support Lead (Uttarakhand)
🏢 ProSapiens HR
📍 Uttarakhand