Job Description
Designation - Technical Support Executive
nExperience- 1 to 3 Year Of Experience
nLocation - Valsad (Gujarat)
nCTC - 15k to 30k CTC Monthly
nVacancy - 2
n
- n
- Provide technical support to clients via email, phone, ticketing systems, and remote access tools.n
- Diagnose, troubleshoot, and resolve application, device, and system-related issues.n
- Monitor system alerts and proactively identify potential issues.n
- Coordinate with development, DevOps, and QA teams for complex issue resolution.n
- Maintain accurate documentation of issues, solutions, and troubleshooting steps.n
- Assist clients with application usage, configurations, and best practices.n
- Ensure adherence to SLAs and timely communication with clients.n
- Perform basic database checks and validations as required.n
- Support application updates, patches, and deployments when needed.n

nRequired Skills & Qualifications
n
- n
- Bachelor’s degree in Computer Science, IT, or a related field.n




- 0–3 years of experience in a technical support or application support role.n
- Robust understanding of software applications, databases, and basic networking.n
- Experience with ticketing tools and customer support workflows.n
- Good analytical and problem-solving skills.n
- Excellent verbal and written communication skills.n
- Ability to work in shifts and handle international clients (if applicable).n

nPreferred Skills (Good to Have)
n
- n
- Experience with GPS tracking, IoT platforms, or fleet management systems.n
- Knowledge of SQL commands and REST APIs.n
- Exposure to cloud platforms (AWS).n
- Experience working in a SaaS or B2B environment.n

nKey Competencies
n
- n
- Customer-centric mindsetn
- Attention to detailn
- Time management and prioritizationn
- Team collaborationn
- Ability to work under pressuren

n

📌 Technical Support Executive (Tithal)
🏢 Zigsaw
📍 Tithal