Job Description
We are seeking a highly skilled Expert Technical Support Engineer (L3) – Microgrid Solutions to join Schneider Electric's Customer Satisfaction & Quality organization. As the highest level of technical support, you will serve as a subject matter expert for Schneider Electric's Microgrid solutions.
nThis role involves providing expert technical support for Microgrid systems and associated digital applications. You will collaborate closely with Global R&D;, Product Management, Quality, Engineering, and Regional Support teams to resolve complex customer issues and drive continuous product improvement.
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nKey Responsibilities
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nExpert Technical Support
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- Provide Level 3 technical support for Microgrid solutions and associated software platforms.n
- Analyze, diagnose, and resolve complex customer issues related to:n
- EcoStruxure Microgrid Advisorn
- Microgrid Operation and Control Systemsn
- Manage and drive incident resolution through Schneider Electric's support platforms, ensuring customer satisfaction and timely closure.n





nTechnical Investigation & Root Cause identification
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- Perform detailed troubleshooting of system-level issues involving hardware, software, communications, controls, and power systems.n
- Collaborate with R&D; and Product Engineering teams to investigate product defects and identify root causes.n

nCustomer Engagement
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- Act as the technical escalation point for critical customer issues globally.n
- Maintain effective communication with customers and stakeholders throughout the issue resolution process.n
- Participate in customer meetings and technical reviews when required.n

nKnowledge Management
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- Develop and maintain technical knowledge articles, troubleshooting guides, FAQs, and best-practice documentation.n
- Contribute to organizational knowledge-sharing initiatives and support continuous improvement efforts.n

nTraining & Enablement
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- Deliver technical training a

📌 Expert Technical Support Engineer (Bengaluru Urban)
🏢 Schneider Electric
📍 Bengaluru Urban