Job Summary
MS Teams expert who can conduct “as Is” studies of existing requirements, design future state solutions and help to transform the UCC solution around MS Teams.
- Design and implement call routes and voice plans for Teams voice.
- Implementation & support experience specifically in the area of O365, MS Teams, Enterprise Voice, Conferencing solution & ability to interact with the client to understand business requirement which will be both functional and technical
- Desire to be hands-on and in the field of designing and implementing the MS Teams/Skype Solution.
- OneDrive, SharePoint administration
- Troubleshoot Teams client issues.
- Troubleshoot meeting creation and scheduling issues.




- Enable users for Microsoft Teams Phone Enable users for Direct Routing Enable per-user calling features Plan and design a Microsoft Teams PSTN solution Configure Phone policies Configure auto attendants and call queues Design network infrastructure for optimal Microsoft Teams Phone performance Extend a Direct Routing infrastructure Monitor Microsoft Teams Phone Monitor and troubleshoot Microsoft Teams clients and devices Troubleshoot Direct Routing connectivity
- Develop automation solutions leveraging Microsoft Teams and PowerShell/Graph APi scripting to address customer problem statements.
- Plan and test the AV features and the respective platform with hardware/software upgrades.
- Can go for upgrade of devices on requirement & provide plan to customer.
- Power BI knowledge for Teams CQD
- Ability to think on a multi-site enterprise level;
Cloud solution, eCDN based solutions etc.,
Key Responsibilities
8+ years’ experience on Microsoft Teams with Enterprise Voice is must
- Experience on AudioCodes/Sonus Gateways/Downstream SBCs
- Upgrading, installing, configuring, designing, and migrating Voice from PBX to MS-Teams
- Experience and Knowledge on MS Teams Direct routing as services (DRaS) for Enterprise Voice & SIP Trunk Integrations.
- Experience and Knowledge on hos

📌 Senioradministrator - Ms Teams, Microsoft Teams Voice, Sharepoint Online (India)
🏢 HCLTech
📍 India