Job DescriptionSystemsPlus is hiring for an AS400 Support Engineer Trainee,
N nExp: 6 month to 1 yr.
NLocation: Pune - Hybrid work model.
N n
- n
- Monitor AS400 jobs and system alerts, ensuring timely acknowledgment and basic troubleshooting. N
- Provide first-line support for incidents, service requests, and alerts related to Retail, ERP and Infrastructure systems, user access, and job failures. N
- Coordinate with end users and IT teams to gather issue details, provide updates, and ensure timely resolution. N
- Experience in using basic AS400 commands and managing batch processes within the AS400 setting N
- Follow defined escalation procedures, escalating unresolved or critical issues to Level 1, Level 2, or Level 3 teams. N
- Log, track,



and update tickets in the ITSM/ticketing system, ensuring accurate documentation. N
- Provide on-call supportfor priority incidents and urgent system issues as required. N
- Work in a 24x7 environment, ensuring flexibility for night shifts and weekend support. N
- Participate in knowledge-sharing and training programs to build expertise in ERP support. N
- Maintain a high level of customer service, ensuring prompt and professional responses to end users. N

nInterested candidates can drop CV on [email protected]

📌 As400 Support Engineer Trainee (India)
🏢 systems plus
📍 India