GAJAN Group Holdings | Remote, India | Full time | Evening Shift
Salary: 20,000 to 30,000 per month base plus per-booking commission. Realistic earnings for a performing consultant: 32,000 to 50,000 per month.

WHO WE ARE

GAJAN Group Holdings is a holding company with eleven businesses across commerce, software and services, with entities in Mohali and Toronto. Four e-commerce brands, two B2B SaaS products, an AI operations platform, an online travel agency, and more. The team is small. The work is real. Everyone here owns their function outright.

WHAT THIS JOB IS

You will own the customer end to end for our online travel agency. Three jobs in one seat, because at this stage one person should hold the whole relationship: you convert inquiries into bookings, you build and ticket the itinerary, and you handle the trip when something goes wrong at 11 pm with a family stuck at an airport. Our customers travel between Canada and India: family visits, weddings, seniors flying with assistance, students, peak-season fares. They message on WhatsApp and call in English, Hindi and Punjabi,



and they expect one person who knows their booking. That is you.

WHAT YOU WILL DO
- Convert inquiries into bookings: quote fast and accurately, ask the questions a real consultant asks, follow up until the customer books or says no
- Build and ticket itineraries: flights, hotels, packages, add-ons like wheelchair assistance, meals and seats, and visa guidance where we offer it
- Own the trip after booking: date changes, fare rules, refunds, airline waivers, schedule changes, and the emergencies that happen outside office hours
- Handle crises calmly: cancelled connections, missed flights, stranded customers; you are the person who fixes it and the message they get first
- Keep the CRM and booking records true: every inquiry logged, every PNR noted, every follow-up scheduled
- Report weekly in numbers: inquiries, quotes sent, bookings closed, conversion rate, issues handled, commission ea

📌 Travel Consultant, Sales and Customer Support (India)
🏢 Corteron
📍 India