Associate – Front Office
Loop by Zolo
Be the first smile. Be the calm in the chaos. Be the reason guests return.

Company Name: ZoloStays
Business Unit: Loop by Zolo
Designation: Front Office Associate
CTC Offered: 3.63 LPA (30,000 inhand)
Location: Bengaluru
Employment Type: Full-time

Why this role exists
At Loop by Zolo, the front office is not just a function — it is the first and last impression of the brand. Every guest interaction, from pre-arrival to checkout, shapes how the hotel is perceived and whether the guest returns or recommends us.
While product and infrastructure create the base, it is the front office that brings the experience to life.
This role exists to ensure that every guest interaction is handled with clarity, warmth, and discipline — resulting in seamless stays and consistent 5-star ratings.
If the Front Office is strong, guests feel welcomed, supported, and delighted. If the Front Office is weak, even a good product feels broken.

Your mandate is transparent
Own the guest journey end-to-end — from pre-arrival to checkout
Deliver smooth, fast,



and warm check-in and check-out experiences
Handle all guest interactions with clarity and professionalism
Ensure all service requests and issues are resolved quickly
Drive 5-star reviews through consistent guest engagement
Represent the brand with energy and hospitality
This is not a desk role. It is active ownership of guest experience and satisfaction.

About Zolo
Finding dependable accommodation has historically been fragmented and inconsistent.
People settled for compromises because the system offered few trustworthy options.
Zolo reimagined living and hospitality as a connected journey.
Zolo Coliving simplifies urban living.
Z Vacations enables meaningful travel experiences.
Z Hotels serves the modern traveler with consistency, warmth, and operational discipline.
Today, over 100,000 people trust Zolo across different phases of life.
Our ambition is to build the most trusted living and hospitality ecos

📌 Front Office Associate (Bengaluru)
🏢 Zolo
📍 Bengaluru