RGI Outsourcing is looking for a highly motivated Senior Bpo Manager to join our fast-growing team. You will play a critical role in optimizing processes and ensuring exceptional delivery standards for our Fortune 500 clients.
Key Responsibilities
Lead cross-functional teams to ensure SLA compliance.
Implement AI-driven workflow optimizations.
Conduct weekly performance reviews and QA audits.
Act as the primary point of contact for international clients.
Requirements
5+ years of experience in enterprise BPO operations.
Robust proficiency in data analysis and reporting tools.
Excellent written and verbal communication skills.
Proven track record of managing teams of 50+ members.