About the role:
We are looking for energetic professionals capable of maintaining our customer satisfaction rates with excellent communication skills and positive approach. A committed representative who is able to maintain relationships with our customers and clients, answer questions and troubleshoot account issues, help with product and payments queries, and more. This is a full-time position with the ability to work in the office. Relevant certifications and experience will improve consideration chances for this position.

Key Responsibilities:

Make outbound calls to clients to learn about and address their needs, complaints, or other issues with products or services
Respond efficiently and accurately to our clients, explaining possible solutions, and
ensuring that clients feel supported and valued
Build lasting relationships with clients and other call center team members based on
trust and reliability
Utilize software, databases, scripts, and tools appropriately
Understand and strive to meet or exceed call center metrics while providing excellent
and consistent customer service




Maintain and update customer information as necessary in database
Escalates calls to supervisor when necessary and appropriate
Responsible for making outbound calls and regular follow up on leads assigned
Ensure Zero compliance issues in terms of call quality
Make outbound calls to prospective clients and convert them into customers

Desired Qualification
Graduate or Diploma holder in any field Minimum 2 years of experience in Outbound calling
Excellent verbal communication skills, Team player, Attention to detail, Problem-solving
skills
Exceptional customer service, active listening, and verbal & written communication skills,
and professional phone voice
Understanding of company products, services, and policies
Proficiency with computers, especially with CRM software, and strong typing skills
Strong time management and decision-making skills
Adaptability and accountability
Organizationa

📌 Outbound Specialist (Bengaluru)
🏢 Silvermine Group
📍 Bengaluru