We are seeking an experienced ServiceNow IRM & Platform Engineer to support and manage enterprise

ServiceNow environments within a regulated banking environment. The role combines IRM/GRC expertise with

hands-on platform engineering and operational support.

Key Responsibilities

Manage ServiceNow instance health, availability, performance, and capacity.
Plan and execute upgrades, patches, hotfixes, plugin activations, and instance clones.
Monitor and troubleshoot slow transactions, queries, logs, scheduled jobs, integrations, MID Servers, ECC

queues, and platform issues.

Support ServiceNow IRM/GRC, including Risks, Controls, Testing, Issues, Policies, and compliance

processes.

Manage platform security, roles, ACLs, integrations, and workplace configurations.
Support production incidents, perform root-cause analysis, and coordinate with ServiceNow Support.
Ensure solutions are secure, scalable, maintainable, and upgrade-safe.
Support CMDB/CSDM alignment and platform governance.
Follow banking change management, audit, security, risk, and regulatory controls.

📌 ServiceNow IRM (Bengaluru)
🏢 Zensar Technologies
📍 Bengaluru