Job Summary

To lead and manage operational functions and teams by establishing solid governance frameworks, ensuring seamless execution of business processes and delivering key organizational objectives in a consistent and sustainable manner. The role is responsible for overseeing day-to-day operations, optimizing process efficiency, managing operational risks, and fostering a culture of accountability, collaboration and excellence. A key focus area is developing and empowering talent through coaching, performance management and succession planning to build high-performing teams.

Key Responsibilities

Oversee end-to-end Accounts Payable operations, including invoice processing, validation, payment runs, reconciliations, travel & expense claims, journal processing, approvals, and MIS reporting.
Review exceptions, rework items, and process deviations to ensure accuracy and prevent recurring issues.
Maintain compliance with Departmental Operating Instructions (DOI), Service Level Agreements (SLA) and all applicable company policies and regulatory requirements.
Establish, monitor,



and strengthen financial, operational, risk, and internal control frameworks, including KRI/KCS and Business Continuity Planning (BCP).
Drive continuous process improvement, automation, productivity enhancement, and operational efficiency initiatives.
Monitor service delivery performance and customer satisfaction, ensuring service commitments are consistently met or exceeded.
Build and maintain strong stakeholder relationships through proactive communication, issue resolution, and regular service reviews.
Lead, coach, and develop team members, ensuring effective resource management, capability building, performance management, and employee engagement.
Collaborate with cross-functional teams and cross functions to ensure seamless operations and successful transition of migrated processes.
Support preparation and reporting of operational MIS, performance metrics, volumes, billings, and manage

📌 Manager, Accounts Payable (Chennai)
🏢 Standard Chartered India
📍 Chennai