Company Description Mesh Entertainment is a full-stack creative marketing agency specializing in real estate.

Role Description This is a full-time, on-site Customer Service Manager role based in Mumbai.

Location: FORT, MUMBAI

Work Expectations:
lead and oversee the customer support function, ensuring high levels of client satisfaction and consistent service delivery across all touchpoints.
Managing customer service workflows, responding to client inquiries, resolving escalations, monitoring service quality, and tracking key performance metrics.
Collaborating with internal design, edit and production teams, analyzing feedback to improve processes, and implementing best practices that enhance the overall client experience.
Act as 1 point contact for our clients

Qualifications




1-2 years experience in Customer Service Management and design and marketing agency
Excellent Communication skills, including clear verbal and written communication and the ability to present information to stakeholders.
Solid Analytical Skills to interpret customer data, identify trends, and recommend service improvements.
Prior experience managing customer-facing teams in marketing, real estate, or a related industry is preferred.
Ability to work in office in Mumbai and collaborate effectively with cross-functional creative and marketing teams.

NO WFH. NO REMOTE JOB

Email: [email protected]

📌 Client Services Manager (Mumbai)
🏢 MESH Entertainment
📍 Mumbai