I T Support Engineer (L1/L2) – Onsite

Immediate to 15 days Joiners Only

Salary range:- 3 LPA to 4 LPA

Location -Mumbai

We are looking for a skilled and customer-focused IT Support Engineer to provide L1/L2 technical support for desktops, laptops, peripherals, and end-user systems in an enterprise setting. The ideal candidate should have hands-on experience in troubleshooting hardware, software, and basic network-related issues while ensuring timely ticket resolution and SLA compliance

. Key Responsibilities Provide L1/L2 support for desktops, laptops, printers, and peripheral device Diagnose and troubleshoot hardware, software, and operating system issue Support Windows and Mac OS environments, software installations, updates, and patching Handle basic networking issues including Wi-Fi, VPN, LAN, DNS, and DHCP troubleshooting Manage device lifecycle activities such as allocation, configuration, tracking, refresh,



and decommissioning Support onboarding and offboarding activities including user account setup and system configuration Use tools such as Intune and SCCM for device management and software deployment Manage support tickets, prioritize incidents, and ensure SLA adherence Maintain accurate asset inventory and technical documentation Escalate complex technical issues to L3/support teams when require
Required Skill Strong knowledge of desktop and laptop troubleshooting Experience in Windows/Mac OS support Understanding of networking fundamentals and remote support tool Hands-on experience with ticketing systems and IT support process Exposure to Intune, SCCM, Active Directory, or Office 365 is preferred Good communication and problem-solving skill
Experience L1 Support: 1–3 Year L2 Support: 3–5 Year
Location Mumbai
Work Type Onsite

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