Job Position: Service Now Telecom Service Management (TSM) Architect Work Location: Greater Noida / Pune / Hyderabad. Experience: 8+ to 15+ Years Mandatory Keywords: Service Now, Service Now TSM (Telecom Service Management Architect/ TSOM, Telecom Domain, ITSM, CSM, CMDB & Service Catalog, Integration Hub & Flow Designer, Discovery & Service Mapping, Event Management, Key Responsibilities • Define end-to-end architecture for Service Now TSM/TSOM implementations. • Lead discovery workshops, requirement analysis, solution blueprinting, and architecture design. • Design solutions for Service Order Management, Service Fulfillment, Service Assurance, Service Inventory, Resource Inventory, and Network Service Lifecycle. • Design telecom-specific solutions for Fiber, Mobile, Enterprise Connectivity, SD-WAN and Broadband services. • Define integrations with OSS, BSS, CRM, ERP, Inventory, Activation, Monitoring and Network Management Systems. • Architect REST/SOAP, API-led, middleware and event-based integrations. • Establish Service Now architecture standards, governance, reusable design patterns,



and platform roadmap. • Conduct architecture reviews, solution assessments, and provide technical guidance to development teams. • Work with business stakeholders, enterprise architects, product owners and telecom operations teams. • Support RFP/RFI, solution estimation and technical proposals. • Mentor senior developers and technical leads. Telecom Domain • Telecom OSS/BSS Architecture • Telecom Service Lifecycle • Service Order Management & Orchestration • Service Fulfillment & Activation • Service Assurance & Fault Management • Service / Resource Inventory • Enterprise & Consumer Telecom Services • NOC / Network Operations Telecom Domain Expertise: Solid understanding of: • Telecom OSS/BSS Architecture • Telecom Service Lifecycle • Network Inventory • Resource Inventory • Service Assurance • Service Fulfillment • Order Orchestration • Service Activation • Fault Management • En

📌 Servicenow Architect (Pune)
🏢 Webologix Ltd
📍 Pune