Job Description Client Support Associate / Client Experience Coordinator Overview: We are looking for a proactive and communication-driven professional with up to 1 year of experience in customer support, client coordination and or telecalling. The role involves managing RSVP calls, collecting client feedback and supporting basic escalation calls as required. Key Responsibilities: 1. RSVP Coordination ● Make outgoing RSVP calls for events and update responses accurately. ● Maintain structured trackers and provide timely updates to the internal team.
2. Client Feedback & NPS Calls ● Connect with clients post-event to collect feedback and category-level ratings. ● Document insights clearly for internal performance review and reporting.
3. Escalation Calling Support ● Assist with initial-level escalation calls ● Gather issue details, ensure calm communication and route concerns to the appropriate internal team.
4. Communication & Documentation ● Maintain updated call logs and reports. ● Share daily/weekly summaries of activities.
● Follow communication guidelines and ensure consistency in tone and messaging.
5. Coordination Responsibilities ● Work closely with internal teams to relay client feedback and follow-ups. ● Ensure high responsiveness and qualified client interaction at all times.
Required Skills & Experience: ● 0–1 year experience in customer support, telecalling, client servicing and or coordination roles. ● Strong verbal communication skills (English & Hindi; regional languages preferred). ● Ability to manage high-volume calling with professionalism. ● Good documentation and follow-up skills. ● Calm, patient and solution-oriented approach. ● Basic knowledge of CRM tools, Google Sheets, WhatsApp communication, and call logging.
Work Schedule: ● 6 days/week
About The Wedding Company The Wedding Company is a tech-enabled wedding planning and fulfilment platform, your one-stop destination for stress-free, personalized, and reliable wedding planning. F
📌 Customer Service Specialist (Bengaluru)
🏢 The Wedding
📍 Bengaluru
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