L2 Atlassian Cloud Administrator – Jira, Confluence, JSM & Xray
Location: Bangalore, India (Onsite 3-4 days a week)
Employment Type: Full-Time
Start Date: Immediate
Experience: 6+ years
Support Hours: IST Zone support
Notice Period: 2 Weeks to 1 Month
Must undergo background check verification
References will be checked
Key Skills: Atlassian Cloud, Jira Cloud, Confluence, Jira Service Management (JSM) , Xray, Basic scripting/programming knowledge, preferably Python , sufficient to work with REST APIs,
Position Overview:
We are looking for a hands-on L2 Atlassian Cloud Administrator with strong experience supporting Jira Cloud, Confluence Cloud, Jira Service Management (JSM), and Xray in an enterprise environment.
This is primarily an operational and administration-focused position. The resource will support day-to-day Jira/Atlassian activities, handle customization requests, create and configure new projects, maintain workflows and configurations, and independently troubleshoot L2-level issues.




The ideal candidate should be comfortable working in a production environment with minimal supervision and should have robust practical knowledge of the Atlassian Cloud ecosystem.
Key Responsibilities
Provide day-to-day L2 administration and production support for Jira Cloud, Confluence Cloud, and JSM.
Create, configure, and maintain Jira projects based on business and project requirements.
Design, modify, and support Jira workflows and workflow schemes.
Configure and maintain custom fields, screens, issue types, permission schemes, notification schemes, filters, dashboards, and related Jira configurations.
Support JSM configurations, workflows, request types, queues, and other service-management requirements.
Handle ongoing Jira customization and enhancement requests from business and technical teams.
Administer and support Xray within Jira for project and test-management requirements.
Troubleshoot Jira, Confluence, JSM, and Xray issues and provide timely resolution.
Develop

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