Job Title: IT Automation Engineer
Experience: 4 - 7 Years
Location: Bangalore / Hybrid (3 days work from office)
Shift: 6 PM - 3 AM

Role Summary
We are seeking a highly skilled IT Automation Engineer to design, build, and operate intelligent automation solutions across IT Operations and enterprise processes. The role focuses on knowledge around agentic automation, AI/ML-driven decisioning and strong experience on end-to-end orchestration using platforms such as ServiceNow, Power Automate, and custom agentic frameworks. The ideal candidate blends robust scripting and integration skills with process thinking, enabling autonomous or semi-autonomous workflows that reduce manual effort, improve reliability, and accelerate resolution.

Key Responsibilities
Platform & Tooling
- Develop advanced automations using ServiceNow (Flow Designer, IntegrationHub, Script Includes, Business Rules).
- Build workflows and orchestrations using Microsoft Power Automate, Logic Apps, and connectors.
- Create and extend custom agentic platforms using Python/Node.js-based frameworks.




- Integrate with monitoring tools, ticketing systems, cloud platforms, and enterprise applications.

Scripting & Integrations
- Develop automation scripts using Python, JavaScript, PowerShell, or Bash.
- Build and consume REST/SOAP APIs, webhooks, and event-driven integrations.
- Handle authentication mechanisms (OAuth, tokens, certificates).
- Ensure idempotency, error handling, retries and observability in automations.

Process Automation & Optimization
- Analyze IT and business processes to identify automation opportunities.
- Translate manual SOPs and runbooks into digital and agentic runbooks.
- Drive process standardization before automation.
- Measure automation effectiveness (MTTR reduction, effort saved, success rate).

Governance, Reliability & Security
- Implement logging, monitoring, and alerting for automation flows.
- Ensure compliance with security, access control, and audit requirements.
- Maint

📌 IT Automation Engineer (Bengaluru)
🏢 Ascendion
📍 Bengaluru