Description
Experience:
- Experience in US Healthcare / Payment Integrity / Payment Services preferred
- 2 – 4+ years of experience in program management / PMO / operations leadership role
- Experience managing audit lifecycle, claims operations, or PI functions
- Robust experience in client-facing roles and stakeholder management
- Experience in digital transformation / automation initiatives (Preferred)
Responsibilities
1.PMO Governance & Program Management
- Establish and enforce PMO frameworks, governance models, and operational standards
- Manage end-to-end lifecycle of programs/projects: planning, execution, tracking, and closure
- Ensure adherence to project timelines, SLA commitments, and delivery metrics
- Maintain program documentation, playbooks, SOPs, and reporting dashboards
- Drive portfolio visibility and track program performance across stakeholders
2. Operations Management & Delivery Excellence
- Oversee day-to-day operations of Payment Integrity / Payment Services workflows
- Drive operational efficiency, productivity, and quality improvements
- Ensure compliance with HIPAA, CMS, payer guidelines, and internal policies
- Monitor KPIs such as quality, productivity, cost savings, recovery, and turnaround time
- Identify process gaps and lead continuous improvement initiatives
3. Stakeholder & Client Management
- Act as a key interface between clients, operations, and leadership teams
- Present performance dashboards, insights, and improvement plans to stakeholders
- Coordinate with cross-functional teams (Analytics, Compliance, Finance, IT, Training)
- Manage escalations and ensure timely resolution
4. Analytics, Reporting & Decision Support
- Drive data-driven decision-making using dashboards and trend analysis
- Analyze operational and financial data to identify risks and improvement opportunities
- Prepare executive reports and business reviews
- Support leadership with strategic insights and recommendations
5. Team Leadership & Capability Bu
📌 Lead Assistant Manager (Chennai)
🏢 EXL
📍 Chennai