Description
Program Coordinator Operations (Intern) Department/Division
Operations
Location
Noida, Uttar Pradesh, India
Employment Type
Full-Time Apprenticeship
Duration
12 Months (Full-Time)
Salary/Stipend
As per Pearson Apprenticeship Program Guidelines
About Pearson
At Pearson, we believe learning is the key to improving lives. Established in 1844, Pearson is a global leader in digital-first and accessible learning experiences, employing over 20,000 people worldwide. In India, our mission is to help learners achieve their goals through cutting-edge educational products, technology, and services.
We foster an inclusive and equitable workplace where every employee is valued, empowered, and supported to thrive.
About the Apprenticeship Programme
Pearson India's Apprenticeship Programme provides graduates and early-career professionals with valuable hands-on experience while learning from industry experts. Through structured learning, mentorship, and real-world exposure,
apprentices develop the professional and technical skills required to succeed in a global organization.
About the Role
The Program Coordinator Operations Intern plays a critical role in delivering an exceptional customer experience by supporting candidate services, case management, and operational processes across global testing programs. The role involves handling customer inquiries, resolving cases, collaborating with cross-functional teams, and ensuring compliance with service standards while contributing to continuous process improvement.
Key Responsibilities
- Manage and resolve customer inquiries through email and case management systems within established SLAs.
- Investigate customer issues, identify root causes, and provide accurate and timely resolutions.
- Maintain complete, accurate, and up-to-date case documentation.
- Prioritize workload effectively to ensure timely case closure and customer satisfaction.
- Escalate complex or high-impact issues to appropriate teams and tr
📌 Apprentice, Customer Service (India)
🏢 Pearson
📍 India