The group you’ll be a part of

Direct Field Service

The impact you’ll make

As a Field Service Engineer at Lam, you will step into the limelight of customer support. Your work goes beyond installations and troubleshooting; it ensures the operational excellence of our complex semiconductor equipment. You're on the front lines, understanding customer needs and collaborating with various teams to deliver solutions.

What you’ll do
- Develop and provide solutions on quality repair, maintenance service, and complete installation/relocation start-up services of Lam’s complex electro-mechanical and electronic systems at customer sites.
- Analyze and solve problems across a broad range of Lam products to the component level.
- Exercise sound judgment in methods, techniques, and evaluation criteria for obtaining results.
- Develop solutions and provide expertise to solve complex technical engineering problems.
- Ensure problem statements and success criteria are clearly defined and communicated.
- Prioritize and align resources to support customer response plans.




- Coordinate and run experiments/tests and generate reports.
- Serve as a subject matter expert, representing Lam to our valued customers, delivering exceptional customer satisfaction.
- Partner directly with customer management, own and run regular and ad hoc customer meetings (executive and technical).
- Own Customer Trust KPIs and transparently discuss opportunities and challenges to increase trust.
- Develop customer support plan and align required resources.
- Provide technical instruction, leadership, and mentoring for more junior engineers.
- Exercise latitude in developing technical objectives and resources.
- •Own site/customer KPIs and lead improvements to meet agreed upon goals.

Who we’re looking for

Minimum Qualifications:
- Bachelor’s degree in Electronics, Engineering, or related field with 12+ years of work experience; or Master’s degree with 8+ years; or equivalent work experience.
- Previous expe

📌 Field Service Engineer 5 (India)
🏢 Lam Research
📍 India