Job Title
Manager - Deal DeskJob Description Summary
Responsible for managing day-to-day real estate operations and service delivery, ensuring operational excellence, SLA/KPI adherence, client satisfaction, financial performance, compliance, and continuous improvement across assigned real estate processes.Job Description

About the Role:

Operations & Service Delivery
- Lead day-to-day operations and ensure achievement of SLAs, KPIs, productivity, quality, and turnaround time targets.
- Monitor operational dashboards and drive timely resolution of performance issues.
- Establish effective governance frameworks and operational review mechanisms.
- Ensure business continuity, risk mitigation, and compliance with process controls and SOPs.

People Leadership
- Manage and develop teams comprising Assistant Managers, Team Leaders, SMEs, Analysts, and Senior Analysts.
- Set performance goals and conduct regular coaching, feedback, and development discussions.
- Drive workforce planning, resource optimization, talent development, and employee engagement.




- Build succession pipelines and a high-performance culture.

Performance & Governance
- Own operational scorecards and performance dashboards.
- Analyze productivity, quality, capacity, and utilization trends.
- Conduct root-cause analysis and implement corrective action plans.
- Track and report operational performance through governance reviews.

Stakeholder Management
- Serve as the primary point of contact for business and global stakeholders.
- Manage escalations and ensure timely issue resolution.
- Translate business requirements into operational priorities and execution plans.
- Build solid partnerships across functions and geographies.

Process Excellence & Transformation
- Lead process optimization, standardization, and continuous improvement initiatives.
- Apply Lean, Six Sigma, and operational excellence methodologies.
- Drive cost reduction, efficiency gains, and improved customer experience.
- Maintain proc

📌 Manager - Deal Desk (Bengaluru)
🏢 Cushman & Wakefield
📍 Bengaluru