Journal Manager

Do you like managing teams to deliver success for customers?
Would you like to manage a diverse portfolio of journals?

About our Team

Elsevier Health applies innovation, facilitates insights, and helps drive more informed decision-making for our customers across global health. We support health providers by providing accessible, trusted evidence-based information; prepare more medical and nursing students with effective tools and resources; provide insights that help clinicians improve patient outcomes; and support a more personalized and localized healthcare experience. All for the benefit of every patient.

About the Role
As a Journal Manager, you will be the first point of contact for customers on a portfolio of academic journals. Your focus will be on providing excellent customer service and ensuring the journals run smoothly. With a helicopter view, you'll spot problems before they happen, putting solutions in place to improve the journal publication process.

Responsibilities
- Employing the highest level of customer service,



act as the primary day-to-day contact for queries for internal and external customers
- Completing tasks and re-plan issues in Elsevier’s workflow management system, ensuring accurate and timely status reporting
- Preparing standard or custom reports as needed to society editorial offices and journal publishers
- Participating continuous improvement, working with colleagues to review processes and performance, ensuring high levels of quality and customer satisfaction
- Managing the process for assigned journals, providing editorial process support to stakeholders, and ensuring timeliness and accuracy to production schedules

Requirements
- Be fluent in English (oral and written) and have excellent all-round communication skills
- Have solid organization, planning and change management skills
- Show an aptitude for proofreading and excellent attention to detail
- Be proficient in Microsoft Excel, PowerPoint, and Word.
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📌 Journal Manager (Chennai)
🏢 Elsevier
📍 Chennai