Customer Financial Performance Management Senior Finance Manager - APJ Business Finance Ops
Description -
Job Summary
• This role is responsible for managing a diverse team supporting large and complex business units or finance functions. The role is accountable for large multi-department area(s) or location(s) with significant impact on business unit results and organizational strategy. The role serves as a key advisor to senior management, analyzing financial results, and providing strategic recommendations. The role collaborates with the leadership as a strategic partner and also drives talent management activities.
Responsibilities
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1. Leading the Services Business
- Responsible for the success of the business across a range of services, solutions, or part of the portfolio, product family, or functional segment. Defines strategies and business plans to support business goals and initiatives through profitable revenue growth and customer satisfaction.
- Leads and monitors business performance indicators for services (e.g., forecast, revenue achievement, profitability,
TCV2Rev, SnI). Builds action and recovery plans for exceptional situations.
- Identifies and drives process improvements for delivery and operations teams for services; also ensures individual and team productivity to improve overall business effectiveness.
- Develops and maintains beneficial relationships with global product / services development teams, partner alliances, functional and service support teams, regional business development managers, sales, and delivery teams.
- Delegates responsibilities, determines strategy, provides guidance, and removes obstacles to enable the team to fulfill its duties and achieve objectives.
- Creates a work setting that fosters individual development, outstanding performance, while remaining challenging and rewarding.
- Manages all aspects of the service lifecycle at the product line level.
- Drives change across multiple processes / services.
- Activit