Zonal Incharge – CPO is responsible for timely & cost-effective Customer Service Delivery & Assurance in the designated zone.
Major responsibilities include:
- Customer service delivery & assurance
- Liaison with builders for PROW - cost effective & faster building level permissions
- Providing inputs related to potential recent partners from the zone
- Identification of upcoming buildings in the zone
- Upkeep of existing relationship with building management and update the Building tenancy details
- Vendor management of Network partners (CPO, Vistaar, 3rd Party OHF & NNI, TCL, BSO)
- L2 survey
- Access for 3rd Party Vendors for OHF cable/UBR at TTL POP with Field Operations approval
- MRN processing & capitalisation in S4HANA basis WBSE, physical verification in AMS of TTL assets deployed at customer location- MUX, CPE, Routers, EPABX etc..
- Ensure execution at customer site RFS & end to end testing for all on-net and offnet media - OSP/IBD, ODN, UBR, Copper using different CPEs - MUX, MMC, L2 switch, copper modem, GPON etc.
- Responsible for customer delivery and testing from handoff point outside TTL PoP to customer location
- Scheduling engineer for testing
- Coordination with NOC for testing & troubleshooting on need basis
- Performance management of existing partners
- Maintenance Activity at Customer location – Infra, IBD, ISP, CPE along with AMS updates
- TP to Own media, Copper to FTTH migration
- Ensuring timely asset retrieval with ATN in S4HANA & AMS update
The aspirant for Zonal Incharge – CPO role must have in-depth understanding about the customer requirements & to manage the same with the partners. The role will handle issues related to customer management for service delivery & assurance.
Span of control:
4 to 6 Staff
Key Customer
Customer Program Management, Customer Service Management, NW Planning, NW Ops & Finance
Necessary
Preferred
Skills
- In depth Knowledge of ROW/PROW.
- Adheres to the industry standards.