Description
Job Role

The Lead Engineer – Production Support leads application support, incident management, service stability, and continuous improvement for customer implementations on the Majesco L&AH; PAS platform. The role is hands-on in troubleshooting production issues, analyzing logs and data, coordinating defect resolution, and ensuring high availability and performance of business-critical applications.

This is a senior individual contributor role with strong leadership expectations – mentoring support engineers, driving operational best practices, collaborating with development, product, infrastructure, and customer teams, and owning timely resolution of incidents, service requests, and production defects.

Required Technical Skills
- Core Java: Strong OOP, collections, exception handling, debugging, and log analysis.
- SQL Server: T-SQL, stored procedures, query writing, data validation, indexing, and performance tuning.
- Git or SVN: Version control concepts, branch management, and support for deployment activities.
- Strong understanding of web applications, APIs,



services, batch jobs, and enterprise integration patterns.
- Experience in production issue troubleshooting, root cause analysis, incident management, and problem management.
- Knowledge of release validation, environment support, deployment coordination, and post-release monitoring.
- Exposure to monitoring, ticketing, and service management processes such as SLA, incident, change, and problem tracking.
- Positive understanding of Unix/Linux commands, log tracing, job monitoring, and batch support is preferred.
- Excellent stakeholder communication and ability to manage customer-facing support situations.

Key Responsibilities
- Own end-to-end production support for assigned customers and ensure application stability and availability.
- Analyze production incidents, service requests, and defects, and drive resolution within committed SLAs.
- Perform detailed root cause analysis for application,

📌 Lead Engineer (Navi Mumbai)
🏢 Majesco
📍 Navi Mumbai