Description
Serve as technical support resource providing diagnostic support on less complex warranty and non-warranty repair events.

Formulate and direct less complex repair plans.

Document the results of diagnostic and repair actions in the appropriate database clearly and concisely.

Manage the escalation of complex requests to the appropriate level of support.

Assists with diagnostic support and escalation process improvement activities.

Maintain knowledge and technical understanding of current products and current products.

Promote Cummins Service capability and service programs to increase sales.

Responsibilities
Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.

Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Customer focus - Building strong customer relationships and delivering customer-centric solutions.

Manages complexity - Making sense of complex, high quantity,



and sometimes contradictory information to effectively solve problems.

Nimble learning - Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.

Resourcefulness - Securing and deploying resources effectively and efficiently.

Tech savvy - Anticipating and adopting innovations in business-building digital and technology applications.

Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.

Electronic Service Tool

📌 Zonal Technical Response Manager South On HW SVC (Bengaluru)
🏢 Tata Cummins
📍 Bengaluru