This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Telephony Engineer based in India.

Join a fast-growing voice AI workplace where you’ll help build and maintain the telephony infrastructure powering next-generation customer interactions.
You’ll own complex telephony integrations and play a critical role in ensuring reliable, high-quality voice experiences for enterprise customers.
The role combines hands-on SIP and VoIP troubleshooting with customer-facing technical support and integration ownership.
You’ll investigate challenging call failures using network traces, PCAP analysis, and carrier-level diagnostics to identify and resolve issues.
Your technical insights will also influence product improvements and help shape the future of AI-powered voice infrastructure.
You’ll work closely with customers, engineers, and cross-functional teams in a fast-paced, remote environment where technical ownership and initiative are highly valued.
This is an opportunity to make a direct impact on call quality,



reliability, and the evolution of modern AI voice platforms.

Accountabilities:
- Own the technical delivery and ongoing success of complex SIP and telephony integrations with CCaaS/CPaaS platforms such as NICE, Five9, Avaya, Genesys, Amazon Connect, Twilio, and Telnyx.
- Work directly with customers to design, implement, troubleshoot, and optimize telephony integrations and help support future platform integrations.
- Act as the primary technical point of contact for enterprise customers following onboarding, ensuring issues are resolved efficiently and customer experiences remain seamless.
- Investigate complex call failures and voice-quality issues using PCAP analysis, SIP traces, carrier logs, Wireshark/TShark, and other diagnostic tools.
- Identify the root causes of call reliability, connectivity, signaling, and media issues and implement effective technical solutions.
- Partner with eng

📌 Telephony Engineer (India)
🏢 Jobgether
📍 India