Description
Take your application support career to the next level by supporting core liquidity, funding, capital, and market risk capabilities and improving platform stability through automation and disciplined controls. You will work closely with engineering and operations teams in a fast-paced, high-impact setting.
Job summary
As an Application Support Associate at JPMorgan Chase within Corporate Technology, you support mission-critical banking applications across trading, treasury, risk, profit and loss, and regulatory/management reporting workflows. You operate with strong production discipline, partner with engineering and operations teams, and drive stability through incident reduction, automation, and effective controls. Guidelines.docx
Job responsibilities
- Provide Level 2 and Level 3 (L2/L3) production support for mission-critical applications supporting treasury, trading, risk, and reporting processes.
- Monitor application and batch health; triage failures, data breaks, and performance degradation to meet service level agreements (SLAs).




- Lead incident management activities including severity assessment, bridge coordination, stakeholder updates, and restoration to service.
- Troubleshoot using Linux, logs, metrics, and SQL to identify root causes and implement workarounds.
- Support batch orchestration and scheduling, including AutoSys and Airflow (including Amazon Managed Workflows for Apache Airflow), and validate upstream/downstream dependencies.
- Partner with engineering teams to deliver permanent fixes; contribute to problem management (root cause analysis, action plans, and prevention), and execute release/change support (deployment validation, rollback readiness, and hypercare) under change governance.
- Maintain operational excellence by supporting data pipelines and platform services (data lake and extract/transform/load patterns, Databricks), resolving data quality/process issues, creating and maintaining runbooks/standard operating proc

📌 Site Reliability Engineer III (Mumbai)
🏢 JPMorganChase
📍 Mumbai