Job Family:
Coding OP (India)
Travel Required:
Up to 25%
Clearance Required:
None

What You Will Do:
- Meet all Client Service Level Agreements (deliverables)
- Responsible for the P&L; for the clients handled with a focus on high quality service delivery.
- To focus on cost effectiveness and effective utilization of manpower resources.
- Talent retention
- Ensure the team understands client specific training requirements / needs etc.
- Analyze performance results of the team and implement process improvements
- Determine appropriate staff levels and implement strategies to ensure efficient operations
- Work with support departments to ensure staffing strategies are effectively executed
- Hold team meetings on a regular basis with direct reports.
- Communicate all process and client updates to direct reports within specific timelines and keep record for such updates
- Act as single point contact for the team leads for all their client and team members related needs and create a harmonious work environment




- Escalate performance related issues with respect to his TL to SM on a timely manner.
- Escalate client complaints to SM and resolve escalated customer issues, CAPA to be taken
- Performs any other duty assigned by respective Senior Manager
- Act as authorized person for sanctioning team leads leave.
- Responsible for day-to-day functional supervision of each team, including productivity of the team, quality %, track absenteeism of the team and encourage team managers to complete performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements.

What You Will Need:
- Should have 8+ Years of experience in Medical Coding in Profee specialties with at least 2+ year experience as Team Lead.
- Should have AAPC/AHIMA Certification
- Must be a Graduate
- Ensure data collection capability in relevant systems and business processes
- Robust analytical, research, and organizational skills required.
- Leadership/supervisi

📌 Assistant Manager (Chennai)
🏢 Guidehouse
📍 Chennai