Description
The AIM (Analytics, Investment & Marketing Enablement) team – a part of Global Commercial Service (GCS) Marketing– is the analytical engine that enables GCS business portfolio of American Express. Accelerating growth momentum, increasing profitability, and powering up our value proposition are key objectives for this organization. It is the analytical engine that powers profitable business growth through consultative and innovative solutions across GCS. The team enables GCS Marketing business by providing actionable insights to drive business strategy and growth.

This role will lead the development of advanced analytics and GenAI solutions that strengthen core technical capabilities across GCS Acquisition, Personalization, Engagement, and US SME distribution efficiency. The primary focus will be translating state-of-the-art (SOTA) GenAI technologies into scalable, production-grade solutions that drive measurable business impact. This includes real-time targeting, next-best-action decisioning, conversational optimization, automated insights,



and GenAI-powered marketing productivity tools. The role requires ownership from research and experimentation through deployment and value realization, ensuring innovative AI capabilities directly improve Marketing performance and Sales effectiveness.

The ideal candidate combines deep technical expertise in ML/LLM systems with strong business acumen and execution capability. This person must be able to evaluate emerging GenAI advancements (e.g., LLM fine-tuning, RAG architectures, reinforcement learning, agent-based systems, recommendation systems, sequence mining models), rapidly prototype solutions, and translate them into robust, scalable applications within enterprise constraints. Solid hands-on proficiency in Python and SQL is essential, along with demonstrated experience deploying ML/GenAI solutions in production environments. Equally important is the ability to connect technical innovation to business outcom

📌 Manager -Data Science (Gurugram)
🏢 American Express
📍 Gurugram