Company: Express Global
Location: Mumbai
Experience: 5+ Years
Department: Client Services / Customs Brokerage
Role Overview
Express Global is looking for an experienced Key Account Manager (Imports) – Customs Brokerage to manage key customer accounts and act as the primary point of contact for assigned clients.
The role will be responsible for ensuring smooth import shipment execution, customs compliance, customer satisfaction, account growth, operational excellence, and timely collection of receivables. The position requires robust coordination with customers, internal operations teams, Customs authorities, finance teams, and other stakeholders.
Key Responsibilities
1. Customer & Key Account Management
- Act as the primary point of contact for assigned key accounts.
- Build and maintain robust, long-term relationships with customers and decision-makers.
- Understand customer requirements and provide effective customs clearance and logistics solutions.
- Handle customer escalations and ensure timely resolution of operational issues.
- Identify opportunities for revenue growth, cross-selling, and account expansion.
2. Import Operations & Account Management
- Ensure timely and smooth execution of import shipments as per customer requirements and agreed SLAs.
- Coordinate with internal customs clearance and operations teams to ensure seamless shipment movement.
- Monitor account performance against KPIs/KRAs such as:
- Timely shipment clearance/delivery
- Zero/low late filings
- Demurrage and detention control
- Customs compliance
- Customer satisfaction
- Revenue and profitability
- Prepare and manage quotations, contracts, service agreements, and commercial documentation.
- Track monthly/quarterly account performance and prepare annual business forecasts.
- Prepare account status reports and conduct regular performance reviews.
3. Customs Compliance & Regulatory Management
- Ensure compliance with applicable C