Who We Are
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a adaptable, supportive environment where your well-being is prioritized and your potential can thrive.
The Role
What you will do :
Service Management & Operations
- Ensure services are delivered in line with agreed SLAs, KPIs, and contractual obligations.
- Monitor service performance and drive corrective actions for SLA deviations.
- Lead Incident, Problem, Change, and Service Request Management processes.
- Ensure timely resolution of major incidents and minimize business impact.
- Root Cause Analysis - RCA Submissions
- Drive operational efficiency and service quality improvements.
Governance & Customer Management
- Conduct weekly, monthly,
and quarterly service reviews with customers.
- Prepare and present service performance reports, dashboards, and executive summaries.
- Act as the primary escalation point for service delivery issues.
- Maintain strong customer relationships and ensure customer satisfaction targets are achieved.
ITIL Process Management
- Govern ITIL processes including:
- Incident Management
- Problem Management
- Change Management
- Request Fulfillment
- Asset & Configuration Management
- Service Level Management
- Ensure adherence to organizational and customer compliance requirements.
Risk, Compliance & Audit
- Identify operational risks and drive mitigation plans.
- Ensure audit readiness and compliance with regulatory/customer requirements.
- Track and manage open audit observations and service improvement initiatives.
- Support security, vulnerability, and compliance remediation activities.
Continuous Service Imp
📌 Infrastructure Specialist (Noida)
🏢 Kyndryl
📍 Noida