Description
As a Senior Support Engineer, your role involves conducting investigations on front-end applications. This includes capturing information, applying fix tools, shadowing end users, and testing workflows internally and externally. Backend techniques to be used, including gathering log files, querying tables, updating database fields, and cycling servers. Effective verbal and written communication with clients and internal collaborators. Documentation of notes, activities, resolutions, and knowledge articles throughout the investigation lifecycle. By prioritizing work based on severity. You'll strike a balance between client and business needs. Collaborating among and across teams ensures that issues are addressed by the appropriate individuals.

We require the candidate be efficient in SQL.

Career Level - IC3

Responsibilities
Basic Qualifications:
- A minimum of 6+ years of related work experience and a bachelor's degree, including:
- An academic qualification in computer engineering, computer science, information systems, software engineering, or a related field.





Preferred Qualifications:
- 6+ years of experience in application support, client/customer support, incident management, problem management, and change management.
- Knowledge of SQL.
- Outstanding interpersonal abilities and adept at efficient communication with collaborators across various regions of the globe.
- Valuable to have Healthcare EMR experience but not mandatory

Prospective employees need to be ready to work different shifts and provide on-call support. Employee should also be ready to work in Sunday to Thursday shift to support our Premium and Standard Support customers in Middle East, Qatar, & Saudi.

Responsibilities Includes:
- Troubleshoot, Investigate & Resolve front-end application issues, by gathering information, using troubleshooting tools, shadowing end users, and testing workflows internally and externally.
- Troubleshoot/Investigate via backend methods by capturing log f

📌 Senior Support Engineer (Bengaluru)
🏢 Oracle
📍 Bengaluru