Description
Job Summary
Pluckk is hiring a Last Mile Executive to own end-to-end delivery operations out of our Mumbai Distribution Center. The role is responsible for getting fresh fruits, vegetables, and ready-to-cook SKUs from the Mumbai DC to customer doorsteps across the city — on time, in full, and within cost. You will manage the rider fleet (in-house and 3PL), plan daily dispatch, optimise routes across Mumbai's pin-codes, and ensure cold-chain integrity until the final handoff. This is a hands-on, ground-up role.
Key Responsibilities
Daily DC dispatch operations
- Own daily last-mile dispatch from the Mumbai DC — plan delivery slots, allocate orders, and ensure 100% pickup within cut-off times.
- Drive core metrics: On-Time Delivery (OTD) %, first-attempt delivery rate, average delivery time, slot breach rate, and Cost Per Delivery (CPD).
- Maintain cold-chain SOPs from DC dispatch to customer handoff to protect freshness and reduce shrinkage / returns.

Fleet & 3PL management (Mumbai)
- Manage the Mumbai rider ecosystem — in-house delivery executives, gig riders,



and 3PL partners.
- Forecast rider requirements basis order volume, slot density, and Mumbai pin-code spread; ensure fleet availability across peak slots (morning and evening).
- Negotiate rate cards, SLAs, and commercials with 3PL partners servicing Mumbai; track performance and drive accountability.

Route & cost optimisation across Mumbai
- Use routing / dispatch tools (Locus, Shipsy, FarEye, or similar) to optimise batching and sequencing across South Mumbai, Western and Central suburbs, Navi Mumbai, and Thane (as per serviceable pin-codes).
- Plan beat / cluster design factoring Mumbai-specific realities — traffic, monsoon disruptions, society access timings, and high-rise delivery norms.
- Reduce cost leakages — idle time, failed deliveries, re-attempts, RTOs — and improve orders/rider/hour.

Team & rider management
- Hire, train, and retain DC-level dispatchers, last-mile supervisors, and d

📌 Executive - Last Mile (Mumbai)
🏢 Essar Global Fund
📍 Mumbai