Job Description

Purpose of the role
To determine, negotiate and agree internal quality procedures, service standards and specification to improve performance and quality directing objectives.

Accountabilities
- Identification of industry trends and developments to implement best practice in quality assurance Services.
- Collaboration with teams across the bank to align and integrate quality assurance processes.
- Development and governance of internal quality assurance procedures, standards and specifications, and act as a catalyst for change, mitigate risks and maintain productive operations.
- Development of reports and presentations on quality assurance performance and communicate findings to internal senior stakeholders.
- Identification of areas for improvement and providing recommendations for change in quality assurance processes and provide feedback and coaching for colleagues on these highlighted areas.
- Execution of service quality assessments to monitor the quality objectives set by the bank, and ensure they comply with regulatory requirements.




- Participation in projects and initiatives to improve quality assurance efficiency and effectiveness.
- Determination of risk based on outcome of QA reviews, flagging risks that are outside of tolerance.

Analyst Expectations
- To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.
- Requires in-depth technical knowledge and experience in their assigned area of expertise
- Thorough understanding of the underlying principles and concepts within the area of expertise
- They lead and supervise a team, guiding and supporting career development, allocating work requirements and coordinating team resources.
- If the position has leadership responsibilities, People Leaders are expected to demonstrate a transparent set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD

📌 QA Analyst (Pune)
🏢 Barclays
📍 Pune