Description
As a Senior Software Engineer I, you will help advance Mission Control’s Automation First strategy by engineering scalable, reliable automation capabilities that reduce operational toil, accelerate incident remediation, and improve service availability. This role will focus on building and evolving automation solutions across the Mission Control ecosystem, including using automation framework Incident Pilot, AIOps integrations, event-driven remediation workflows, self-healing patterns, observability-driven triggers, and automation enablement during onboarding. You will partner closely with Operations Engineering, Tools Engineering, SRE, App Support, and onboarding teams to convert repeatable production support activities into governed, measurable, and resilient automations.

Responsibilities
- Design, build, and support automation capabilities that enable Mission Control to detect, triage, repair, and validate incidents with minimal manual intervention.
- Engineer event-driven workflows that connect observability signals, incident data, runbooks,



and automation execution platforms to deliver consistent remediation outcomes.
- Advance inhouse automation framework IncidentPilot and related automation platforms by improving configuration workflows, routing logic, automation triggering, failure handling, auditability, reporting, and self-service capabilities.
- Partner with Mission Control onboarding teams to identify automatable SOPs and runbooks before or during onboarding, ensuring automation is embedded as a standard part of service transition.
- Build reusable automation patterns for self-healing, job retriggers, pod scaling, component-based validations, health checks, reroutes, incident enrichment, and operational notifications.
- Integrate automation solutions with platforms such as ServiceNow, event and incident pipelines, Kafka, Dynatrace, Splunk/ELF, Ansible, APIs, and enterprise workflow tools where applicable.
- Use AI-assisted engineering and AI

📌 Senior Software Engineer I (Bengaluru Urban)
🏢 American Express
📍 Bengaluru Urban