About Maersk: Maersk is a global leader in integrated logistics with a rich history of over a century, dedicated to setting recent standards in efficiency, sustainability, and excellence. With a presence in 130 countries and a diverse workforce of over 100,000 employees, we shape the future of global trade and logistics through innovation and collaboration.
Key responsibilities
- Provide support for sales administration and transactional activities related to sales.
- Support the team by managing email communications and internal cases received from customers and stakeholders, including Customer Success Partners, Sales Representatives, Sales Managers, Sales Operations, Disputes, and CX teams.
- Respond to customers in line with business requirements. Analyse various segments to sustain volumes and identify opportunities to increase share of wallet.
- Coordinate with internal teams to ensure effective collaboration and deliver solutions aligned with customer and segment needs.
- Engage effectively with frontline sales and other stakeholders to drive collaboration and ensure quick resolution of issues.
- Analyse customer feedback from multiple channels to identify improvement areas and implement solutions.
- Maintain accurate records in systems related to sales activities, ensuring correct and consistent data management.
Primary internal stakeholders
- Sales, Customer service, Finance, Operation, Collections, Special cargo teams, DG cargo teams, Disputes team, AFLS/IT team, Customer success partners, Sales and other internal stakeholders
Skills
- Fluent in English
- Customer Focus & Owning the customer
- Understand Customer requirement and focused on customer outcome
- Attitude to go across defined job boundaries for customer resolution
- Winning for customer – high achievement orientation
- Driven to ensure closure
- Superior
📌 Sales Support Specialist (Chennai)
🏢 Maersk
📍 Chennai
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