Description

Job responsibility
- Responsible for handling transactions (Calls/emails/) in an operations of an integrated (calls/emails/complaints) contact center for Voice & Data products
- Responsible for handling personal KPIs/KRAs
- Team player, Tech Savvy
- Responsible for high level of customer focus
- Having a strong hold on telecom products of leased line and voice products

Shift Working

Working in shifts (24/7)

Key Customer
End customer, authorized signatories, clients
Internal teams

Necessary
Preferred

Skills
- Excellent communication skills and hold on English & Hindi
- Strong customer handling skills
- Customer centric and high focus on customer facing processes
- Excellent grip on high end leased line and voice products




- Excellent hands on experience in handling QRC at call centre for Premium Customer Base
- Sound Knowledge in Telecom Technology

Industry preferred from Technical – Call Centre / BPO / KPO /

Diversity

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Qualification
Any Graduation / Diploma
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Overall Work Experience

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- Minimum 1- 2 years of experience in the BPO segment handling highend telecom customers
- Hands on experience in voice and data products people handling and customer interaction

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Behavioural Attributes
- Strong customer focus
- Positive analytical skills
- Strong communication and interpersonal skills
- Inclination towards innovation
- Good Computer Knowledge

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📌 Team Member (Hyderabad)
🏢 Tata Teleservices
📍 Hyderabad