Serve as the dedicated systems enablement specialist and process owner for FCM M&E.; Bridge business requirements with technology solutions while enforcing, governing, and continuously improving operational standards and tool usage aligned with global OBW standards. Act as the critical bridge between global product owners, regional business needs, and frontline operations. Whilst this role will primarily focus on M&E;, there is an expectation to support across all corporate brands to ensure aligned, future-fit and scalable ways of working.

About FCM Travel

FCM is one of the world's largest travel management companies and a trusted partner for national and multinational companies. With a 24/7 reach in 97 countries, FCM's flexible technology anticipates and solves client needs, supported by experts who provide in-depth local knowledge and duty of care as part of the ultimate personalised business travel experience.

As part of the ASX-listed Flight Centre Travel Group, FCM delivers the best market-wide rates, unique added-value benefits, and exclusive solutions.



A leader in the travel tech space, FCM has proprietary client solutions and provides specialist services via FCM Consulting and FCM Meetings & Events.

About you
- Minimum 3-5 years experience in business systems, process improvement, or operations roles
- Proven experience with business process mapping, documentation, and optimisation
- Demonstrated ability to configure and manage business systems/platforms
- Solid stakeholder management experience across multiple organisational levels

Highly Desirable:
- Experience in travel, hospitality, or events industry
- Knowledge of meetings & events business models and workflows
- Experience with travel management systems (e.g., Workspace, Agent Workspace, booking platforms)
- Exposure to OBW (Operating Business Way) or similar operational frameworks
- Experience working in a matrixed organisation with global/regional structures
- Lean Six Sigma, process improvement

📌 Systems Enablement Specialist (Mumbai)
🏢 Flight Centre
📍 Mumbai