Description

The Opportunity:

We are looking for a talented Customer Solutions Manager to play a key role in the Customer Solutions team. You have a solid history with Telecom RF& Machine Learning and ideally, you have some experience with SQL, Python & Tableau when needed. You’ll be instrumental in delivering high-quality solutions that meet the needs of our users and clients. We value curiosity, innovation and willingness to continuously learn new technologies.
This is a unique opportunity to play a key role in the success of a rapidly growing company with a global footprint.

We foster a flexible, inclusive work environment that values creativity, collaboration, and individual expression. If you’re excited about solving complex Wi-Fi networking challenges for customers and driven by customer success, we’d love to meet you.

Expectations For Success
- Act as the primary, dedicated point of contact for many of Ookla’s highest valued customers
- Actively develop and grow relationships across your customer’s business and technical organizations
- Educate, train,



and support our clients to ensure optimum utilization of our product suite
- Act as the primary resolution function for any issues or questions raised by your customers
- Personally troubleshoot customer-facing business and technical issues, and drive issue escalation within Ookla as needed
- Engage with Director and C-Level executives in support of their business needs
- Partner internally with the sales team to periodically review account health and identify opportunities for future growth within your accounts, and assist with pre-sales activities
- Champion and advocate for customer requirements within Ookla (be their voice)
- Participate in customer requested meetings (onsite or via phone)
- Continually develop your own knowledge and application of new technologies to support and enable growth of our customers
- Think strategically about business, product, and technical challenges as you help our custom

📌 Customer Solutions Manager (India)
🏢 Ziff Davis
📍 India