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Job Description: Dispute Analyst

Job Title

Dispute Analyst

Department

Credit & Accounts Receivable (AR)

Reports To

Credit Team Lead

Position Summary

The Dispute Analyst is responsible for managing, investigating, and resolving customer payment disputes and deductions. This role works closely with Credit, Customer Service (CSR), Sales, Accounts Receivable, Tax, and other internal stakeholders to identify root causes, facilitate resolutions, and reduce recurring disputes. The analyst ensures accurate dispute coding, maintains detailed documentation,



and drives timely closure of open cases while supporting working capital and cash collection objectives.

Key Responsibilities

Dispute Investigation & Resolution

Review and investigate customer deductions, short payments, overpayments, and disputed invoices.

Analyze dispute documentation, remittance information, payment history, and customer communications.

Determine root cause and assign or update appropriate dispute classifications and reason codes.

Manage disputes from case creation through final resolution and closure.

Stakeholder Management

Coordinate with Customer Service, Sales, Credit, AR, Tax, Rebate, Logistics, and other business functions to obtain information and drive resolution.

Conduct periodic reviews and escalation meetings for aged or high-value disputes.

Communicate dispute status and action requirements to relevant stakeholders.

Financial & System Activities

Generate and process adjustments related to pricing, freight, logistics

📌 Dispute Analyst (Hyderabad)
🏢 DuPont
📍 Hyderabad