Job description:

Job Description
Key Responsibilities
Review customer onboarding and KYC documentation to ensure completeness, accuracy, and compliance.
Verify client information through internal and external sources.
Update customer records and internal systems accurately and within defined timelines.
Identify discrepancies, inconsistencies, or potential risks and escalate appropriately.
Conduct KYC due diligence in line with regulatory requirements and bank policies.
Understand and apply global KYC, AML, and Compliance standards.
Support periodic reviews, remediation activities, and ongoing customer due diligence processes.
Maintain high standards of data quality and operational excellence.
Required Skills
Strong understanding of KYC, AML, CDD, EDD, PEP, and Sanctions concepts.
Valuable analytical and decision-making capabilities.
Strong written and verbal communication skills in English.
Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
Basic understanding of banking and financial services.
Preferred Qualifications
CAMI Certification preferred.
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Support process by managing transactions as per required quality standards
Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
Update own availability in the RAVE system to ensure productivity of the process
Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
Follow standard processes and procedures to resolve all client queries
Resolve client queries as per the SLA’s defined in the contract
Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
Identify and learn appropriate product details to facilitate better client interaction and troubleshoo

📌 Analyst (Mumbai)
🏢 Wipro
📍 Mumbai